Returns & Exchanges

RETURNS PERIOD

You can return any item purchased from the VEYIA Berlin online store within a period of 30 days. Please make sure that the jewelry has not been worn, is damage- and scratch-free, and returned in its complete original packaging (including the jewelry pouches and box).

EXCHANGES

If you would like to exchange an item, including rings and different sizes, the easiest way is to request a return and order the new item separately. If you used a gift code or coupon for the original purchase, or would like some help choosing the right size, reach out to us at hello@veyia.com - we're happy to help!

RETURNS - DURATION

We try to process your return within 5 business days. Please note that during busy times of the year, processing your return might take up to 10 business days. Your refund will be credited to your original payment method.

Follow this easy step-by-step guide to return your items:

1. Go to my.veyia.com and enter the email you used for your order. You’ll receive a code to log in - no password necessary!
2. Choose the order you wish to return one or more items from and click “Request return”.
3. On the next page, select the items you’d like to return and choose a reason. You can also add additional information for us. Click “Request return”.
4. We’ll follow up with a return label via email! Securely pack the unworn jewelry in its original packaging, attach the return label and drop off the package.
5. Once we have received your package and completed the returns process, you’ll receive an email notifying you of your refund.